Introduction

Hitched Marketing Co. serves as a results-driven marketing agency focused on generating leads that convert into signed contracts for Wedding Venues. Known for our simple, full-funnel approach to marketing and sales, Hitched helps Wedding Venues drive in high-quality leads, and convert them into booked weddings using our Venue Scaling System.

We work with wedding venues of all shapes and sizes, who want to improve their marketing and sales approach due to today’s ever-evolving online environment. Hitched Marketing Co. started in 2019 and has quickly grown to be and continues to be the leading marketing and sales system in the entire Wedding Industry.

Job Overview

Job Title: Client Success Manager (Currently Hiring 3+ Client Success Managers)

Schedule: 9-5 EST, Monday to Friday

Benefits Included

Location: Remote (must be based in the US)

Starting Salary: $60-70k per year + Bonuses (with opportunity for growth in the first 6-12 months)

As a Client Success Manager, you'll have the opportunity to help Wedding Venues grow and scale their businesses through the power of digital marketing. You'll be working with Wedding Venues to acquire more clients through paid advertising on platforms like Facebook and Instagram.

Additionally, we have a team and system that specializes in lead follow-up to help these clients get more people in the door. As the main point of contact and success coach for our clients, you'll be instrumental in helping our clients grow. Plus, we offer bonuses for retaining clients, generating referrals, upselling clients into other products and services, and more! We're looking for someone who has a passion for digital marketing, design, and a combination of proactive communication, great relationship-building skills, task management skills, and impressive problem-solving skills.

If you're excited about the idea of helping small businesses thrive and making a positive impact in the through means of digital marketing, this role is perfect for you.

As a Client Success Manager at Hitched Marketing, you'll receive training on our proven process for turning strangers into loyal clients and be a key member of our conversion-based marketing agency. You’ll be the main point of contact for clients and our fulfillment team.

Responsibilities & Duties

• Serve as the main point of contact for client communications and quickly build relationships
• You will be on zoom calls, A LOT.
• Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
• Perform check-in calls with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
• Respond to all client questions in a timely and concise manner (within a business day)
• Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a basic understanding of how and why things work.
• Problem solve and managing crises. Be able to keep the temperature low with irate clients and find a win-win situation for problems
• Coach clients through tough situations with our tactics and strategies that we emphasize
• Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
• Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
• Review campaign data and identify trends and insights to develop strategic recommendations for campaigns
• Implement upsell and retention strategies to help grow the business, encouraging clients to take action on other products and services that could be beneficial to them are the minimum requirements to be considered for the role.
• You have to be willing to undergo training on all our systems and processes and be able to teach our clients what you learned
• You are ready, willing, and EXCITED to role play and practice communication and techniques to sell clients on an idea, strategy, concept, or new initiative
• You have an inclination towards Digital Marketing or have experience in the industry
• You are comfortable speaking and listening to people from all over the world
• You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas
• You have excellent written and verbal English skills.
• You’re fun to be around over coffee or cocktails outside of work (or tea if that’s your thing).
• You're located in the United States to attend occasional in-person conferences

Qualifications

• Experience running paid ads on Facebook & Instagram required*
• Previous account management experience preferred
• Previous experience working for a digital marketing agency or consulting agency preferred
• Solution Focused Mindset
• Passion for all things digital marketing and helping small businesses grow
• Experience using project management / CRM tools preferred
• Demonstrated analytical and data interpretation skills
• Strong verbal and written communication skills
• Strong knowledge and experience running advertising campaigns to generate leads
• Detail-oriented and organized
• Exhibit enthusiasm, passion, and commitment
• Ability to manage multiple projects with intertwining deadlines while staying focused on the details

Why Join Hitched?

• Competitive base salary + performance bonuses
• Established & Growing Agency (7+ Years In Business With Over 50 Employees)
• 100% remote
• Unlimited PTO
• Regular Training & Development
• Strong team chemistry and community
• Company retreats
• Opportunity for quick career advancement and promotions

Compensation

Your starting Annual Salary will range from $60,000 - $70,000, with quick advancement opportunities in the next 6-12 months.

All Client Success Manager openings are completely remote, include PTO, and will have an immediate opportunity to promote quickly.