Responsibilities

• Provides digital content for online forums including Reddit, Facebook, TikTok, YouTube, Wikipedia and others
• Coordinates HPU constituents including but not limited to students and parents to post content on digital platforms
• Oversees public relations on parent social media platforms and exercising independent judgment and discretion over important public responses and decisions
• Collaborates with various departments to ensure a positive and quick resolution to issues and concerns of parents and families
• Maintains processes, standards, and data management procedures set by the Office of Communication for reporting
• Maintains positive work atmosphere by acting and communicating effectively.
• Requires a self-starter working independently with strong interpersonal skills
• Other duties as assigned
• Represents the HPU experience and brand as the first point of contact in digital forums
• Monitors and responds as HPU Concierge Connector on HPU Parents Facebook pages, as self in other parent forums, and under HPU official accounts in a consistent voice and tone to represent the university

Requirements

• Bachelor’s degree preferred in English, Communications, or related field.
• 2 years of customer service in a business with a reputation for first class customer service
• Proficient with Facebook and other social media platforms
• 1 year of experience in content writing
• Preferred experience with retail, service industry, or public relations
• Ability to create statements on behalf of the University to post in online forums
• Ability to communicate in a positive manner
• Ability to execute multiple job functions
• Ability to focus on details and prioritize
• Proficiency with Microsoft products and willingness to learn various computer programs
• Proficiency in technology and quick to learn new software
• Proficiency with communicating on social media with clear, succinct writing skills
• Strong communication skills