Responsibilities

• Content & Social Media: Maintain and execute the content calendar across all platforms — Instagram, Facebook, TikTok, and beyond Write captions and copy that capture the OSP brand voice and energy Schedule posts using social media management tools (Later, Hootsuite, or similar) and maintain a consistent publishing cadence Coordinate our outside content producer — brief shoots, manage timelines, and ensure produced content aligns with social calendar and campaign needs Capture real-time, in-the-moment phone content (photo and video) to supplement the higher-production work from our content producer Stay current on platform updates, algorithm changes, and emerging trends; bring fresh ideas to the team
• Community & Influencer: Monitor and respond promptly to comments, messages, and mentions across all platforms Support Marketing Manager by assisting with outreach and ongoing engagement for local brands, food creators, and community partners Assist Marketing Manager in coordinating the influencer and brand ambassador program — identify partners, brief them, coordinate deliverables, and track campaign performance Schedule and coordinate influencer collaborations against the social media calendar and quarterly campaign needs
• Web, Online Ordering & Digital Content: Maintain and update website content — menus, promotions, location pages — ensuring accuracy and brand consistency Update menu items, pricing, and imagery across the website and online ordering platform Maintain and update the crew website (internal team resource) with current information, campaign details, and operational updates
• Design & Brand Support: Create and update in-store signage, menu boards, and campaign materials using Canva and/or Adobe Creative Suite (Illustrator, Photoshop, InDesign, or Express) Ensure all designs follow OSP brand guidelines — colors, typography, voice, and visual standards Adapt existing brand templates for new campaigns, LTOs, and location-specific needs Partner with location managers to keep in-store visual details current and consistent across all units
• Administrative: Collaborate with location managers to ensure in-store signage and marketing materials align with current campaigns Assist with ordering and distributing brand-specific supplies and merchandise across locations Support the Marketing Manager with other department needs as they arise

Requirements

• Education: High school diploma required; pursuing or holding a degree in Marketing, Communications, or a related field is a plus
• 2+ years of hands-on social media coordination or content creation experience (brand or agency side)
• Strong familiarity with Instagram, Facebook, TikTok, and scheduling tools (Later, Hootsuite, or similar)
• Proficiency with Canva; working knowledge of Adobe Creative Suite (Illustrator, Photoshop, InDesign, or Adobe Express)
• Experience with website CMS platforms — Webflow experience is a meaningful plus
• Comfort briefing outside content producers, influencers, or freelance creators against a calendar and campaign brief
• Basic video shooting and editing skills for Reels, TikTok, for in-the-moment content capture
• Excellent written communication with a knack for authentic, on-brand copy
• Basic understanding of social media analytics and what the numbers mean for strategy
• Ability to juggle multiple priorities across multiple locations and meet deadlines without dropping the ball

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance