Responsibilities

• Operations: Deliver digital campaigns end-to-end against agreed specifications – from pre-sale support through setup, in-flight monitoring, and close-out reporting – acting as the day-to-day operational contact for your portfolio.
• Sales Support: Support sales colleagues with inventory availability, deliverable specifications, pacing, and performance across the campaign lifecycle.
• Performance Monitoring: Monitor pacing, CTR, viewability, and other metrics; flag at-risk campaigns, suggest options, and execute approved optimisations in Google Ad Manager and other platforms.
• Issue Resolution: Investigate and resolve routine delivery, creative, targeting, and reporting issues across Google Ad Manager, ADvendio, and adjacent systems; escalate complex issues with context.
• Vendor Coordination: Brief managed service contractors on volume setup, creative trafficking, and reporting, and perform pre-launch QA on their output before go-live.
• Documentation: Maintain portfolio documentation and follow and help maintain standard operating procedures and delivery checklists.

Requirements

• Experience in digital advertising operations, ad ops delivery, or a closely related campaign delivery role.
• Familiarity with ad serving platforms (e.g. Google Ad Manager) and booking systems (e.g. ADvendio or equivalent).
• Strong organisational skills – able to manage multiple concurrent campaigns, deadlines, and quality checks across a portfolio.
• Good attention to detail, particularly in campaign setup, creative compliance, and targeting.
• Confident with delivery metrics – able to monitor pacing and performance and act on established optimisation processes.
• Clear written and verbal communication – able to support sales colleagues, brief contractors, and produce stakeholder updates.

Preferred

• Advertising operations experience in a B2B publishing or media environment.
• Familiarity with additional ad serving platforms (e.g. AdButler).
• Exposure to programmatic delivery or revenue recognition processes.
• Experience coordinating or briefing managed service or outsourced resources.

Benefits

• We are proud that our workplace promotes continual learning and internal mobility.
• Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
• We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.