Responsibilities

• Strong presentation, organizational, detail-oriented, and interpersonal skills required with vast experience preparing and structuring calls and monthly meetings to help maximize time and wow clients!
• In-depth understanding of client campaigns and a solid understanding of how each digital offering and product can benefit the client.
• Have a multi-tasking mindset for client discovery calls, campaign change requests, checking client budgets, reviewing performance, and answering billing questions – all of which can be part of the daily workload.
• Have a pulse on your current clients’ plans and offer recommendations, latest offerings, budget increase, and packages to increase growth and/or ROI. Celebrate wins and brainstorm with clients on room for growth.
• Continuously build and maintain strong client relationships on trust, knowledge, and proactive responses.
• Research and provide feedback as needed; answer industry questions or work with the appropriate person to get the client the best answer possible.
• Be proactive and keep a pulse on the latest trends, offerings, and products in the digital marketing industry.

Requirements

• 5+ years in a direct client-facing/customer-service role.
• 2-3 years of digital marketing experience.
• High-level knowledge of SEM, SEO, social media, and web design is required.
• High-level knowledge of programmatic or performance marketing.
• Digital or marketing experience with strong digital and social media skills
• Work Location: Remote (Pacific Time Zone)

Preferred

• Experience working closely with a sales team is desired.

Benefits

• Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.
• Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
• Paid Time Off: 17 PTO days and 10 company holidays.
• 401(k) Retirement Plan: Employer matching to support your future financial goals.
• Employee Assistance Program: Free support services for you and your household.
• Discover Your Passion at Connoisseur!