Responsibilities

• Provide ongoing support to customers and staff
• Provide knowledge of FMG products and services
• Provide basic understanding of compliance relationships through FMG
• Provide basic knowledge of all departments’ processes and procedures
• Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service.
• Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward.
• Respond to customer inquiries and requests for assistance by telephone or email.
• Keep records of customer interactions, details of inquiries, comments and complaints.
• Promptly respond to customers’ concerns and provide solutions.
• Proactively manage personal workload and readily communicate the need for additional support to lead or manager.

Requirements

• At least 2 years of experience in Customer Service
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Preferred

• Account Management experience is a plus
• Openness to feedback
• Ability to adapt to changes/updates in SOPs or technology

Benefits

• Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
• Our robust insurance plan includes: Medical with $0 co-pay Telehealth plan; Dental; Vision; Health Savings Account (HSA) with generous employer contributions; Flexible Spending Accounts (FSA); Company-paid Life Insurance and AD&D coverage; Company-paid Short & Long Term Disability coverage; Company-paid Employee Assistance Program (EAP).
• Matching 401(k) with immediate full vesting
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement
• We’ll provide you with the work computer equipment you need to set you up for success!
• Employee Events Committee and managers plan a mix of in-person and virtual events, plus FMG swag