Responsibilities

• Act as the subject matter expert and first line of support for the business processes and day-to-day operation of the Dynamics CRM system
• Responsible for training sales & service staff in CRM to ensure records are being updated accurately and in a timely manner
• Evaluate and implement third-party applications within CRM, develop strategies around data enrichment, and ensure relevant customer insights, interests and behaviors are presented to ensure efficient sales and service activities
• Develop and implement data collection and standardization processes which optimize statistical efficiency and data quality
• Create and distribute presentable reports and dashboards in Dynamics, Tableau and/or PowerBI
• Integrate with marketing department in the execution of digital marketing/advertising campaigns
• Assist marketing to develop target audiences for sales and service communications (email, social, web, etc.) for all ticket sales and lead generation efforts
• Assist in developing innovative strategic plans promoting an analytical approach in effective sales campaigns while curating key insights for new campaigns
• Work in a cross-functional environment with various business groups and end users to identify, document, and communicate business processes
• Excellent communication, presentation, and story-telling skills among various audiences

Requirements

• 2+ years of demonstrated operational experience with a CRM platform, preferably Microsoft Dynamics
• Minimum two (2) years of experience in CRM campaign creation, workflow, and execution, preferably in the professional sports or collegiate athletics industry
• Hands-on experience with CRM platforms, particularly Microsoft Dynamics, along with data analysis and visualization tools such as Tableau, Power BI, and/or Excel is Required
• Educational background in business, analytics, or a related field: Bachelor’s degree in Mathematics, Economics, Computer Science, Statistics, Sports Management, or Business (preferred)
• Experience working with reporting software (such as Tableau, Power BI, etc.) and generating insights from large datasets using statistical knowledge and software (Excel, SAS, etc.)
• Experience working collaboratively with digital marketing teams to support data-driven marketing campaigns
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Preferred

• BS in Mathematics, Economics, Computer Science, Statistics, Sports Management or Business preferred
• Experience with CRM campaign creation, workflow design, and execution, preferably in professional sports or collegiate athletics (2+ years)
• Experience with reporting software such as Tableau, Power BI, Excel, SAS

Benefits

• generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.