Customer Success Manager

Top performers in this role earn $90,000–$110,000+ annually through a combination of salary and performance compensation.

About Gravitate Digital

Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead generation systems.

We're growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while driving retention, account growth, and long-term client success.

This role is ideal for someone who enjoys working directly with business owners, solving problems, building relationships, and taking ownership of outcomes.

If you're highly organized, proactive, and motivated by performance, we'd love to speak with you.

What You'll Do

As a Client Success Manager, you will serve as the primary point of contact for a portfolio of clients and be responsible for ensuring they receive an outstanding experience.

Your responsibilities will include:

• Leading client onboarding calls
• Building strong relationships with business owners
• Running bi-weekly client strategy and performance calls
• Managing day-to-day client communication
• Coordinating with internal creative and operations teams
• Reviewing videos and creative assets before delivery
• Ensuring campaigns, content, and deliverables stay on track
• Identifying and resolving client concerns proactively
• Maintaining CRM records and client notes
• Following internal systems and SOPs
• Identifying opportunities for account expansion and growth

Who We're Looking For

The ideal candidate is:

• Exceptionally organized
• Strong in written and verbal communication
• Professional and client-facing
• Proactive and resourceful
• Detail-oriented
• Comfortable managing multiple priorities simultaneously
• Able to solve problems independently
• Motivated by performance and accountability

You do not need agency experience to succeed in this role, but you must be coachable, dependable, and eager to learn.

Preferred Qualifications

Experience in one or more of the following is a plus:

• Customer Success
• Account Management
• Client Services
• Project Management
• Marketing Agencies
• Digital Marketing
• Meta Advertising
• GoHighLevel
• CRM Management

Compensation & Growth

Compensation includes:

• $65,000 annual base salary
• Monthly performance compensation
• Expansion commissions
• Client referral bonuses
• Additional incentives tied to client growth and retention
• Uncapped earning potential
• Expected first-year earnings for strong performers are between $90,000 and $110,000+, with additional upside available based on performance.

As Gravitate continues to grow, there will be opportunities for increased responsibility and leadership for top performers.

• Fully remote position
• Competitive compensation structure
• Performance-based upside
• High level of autonomy and responsibility
• Work directly with leadership
• Opportunity to work with ambitious business owners across the country

We're looking for people who take pride in their work, communicate exceptionally well, and genuinely care about helping clients succeed.