CL Renewal Marketing Specialist
USI Insurance Services
Torrance, CA (On-site)
$95K/yr - $115K/yrIn-houseFull-timeMid level5+ years exp.
3 weeks ago
Customer Service Specialist
Coral Gables, FL (On-site)
$3K/mo – $4K/moFull time
Posted 3 days ago
Job Description
PointHaus Group is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image
Key Responsibilities
- Serve as the first point of contact for customer questions, issues, and feedback.
- Handle inbound calls, emails, and live chats efficiently.
- Troubleshoot problems with products or services.
- Provide detailed information on products, pricing, and availability.
- Process orders, returns, and account updates.
- Follow up with customers to ensure satisfaction.
- Identify opportunities to offer additional products or services (upselling).
- Document all customer interactions accurately.
- Escalate complex issues to appropriate teams.
Essential Skills & Qualifications
- Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
- Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.
PointHaus Group
PointHaus started with a simple observation: in a world of automated everything, the brands that actually grow are the ones that show up in person, listen first, and mean what they say.We're based in Miami, a city built by people who came from somewhere else to build something real. That spirit is baked into how we work. We're direct. We're warm. We take the time to understand a person, a business, or a customer before we ever try to sell them anything.Today, PointHaus partners with brands who want more than impressions, they want relationships that convert and last. And we partner with people who want more than a job, they want a place to grow into the executive they're capable of becoming.
Salaries
Posted range
$3K/mo – $4K/mo
Taken straight from the job posting.
Links
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