Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Please note: This is a limited-service position. The continuation of the appointment is determined by the availability of funds such as grants, alternative funding sources and/or time frames such as pilot projects, alternative funding sources or program termination.

Customer Service Representative 1/Lead Postal Clerk, Mail & Copy Center (1337)
Pocatello - Main
Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

To provide customer service and specialized information; assist individuals in securing services, permits or licenses; perform related work.

The successful candidate will provide customer service and specialized information; assist individuals in securing services, oversee and coordinate work for a crew of Print & Mail employees; receive, distribute, and process mail; perform related work.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

1. Leadwork/training
Oversees mail service functions and workload.
Trains new employees on mail service functions, equipment, and procedures.
Coordinates the interview and hiring process and provides recommendation of candidates for employment.
Drafts preliminary appraisal information and provides managers feedback for employee performance evaluations.
Monitors delivery schedules and resolves schedule problems.
Provides work direction and ensures compliance with appropriate delivery and mailing deadlines.
Maintains accounting system including postal charge records.
Enters, retrieves, and edits records in database and backs up system.
Processes associated paperwork in database to ensure correct departmental charges.

2. Mail processing
Sorts, delivers, and picks up mail to and from post office and interdepartmental sites.
Processes, weighs, and meters all classes of mail using metering equipment and scales.
Operates a folder/inserter for document/check metering and processing.
Processes bulk mail and First Class Presort per US Postal rules and regulations.
Determines appropriate class and accounts codes.

3. Print Production
Accepts and processes print and copy jobs.
Prices and charges production jobs using both departmental charge codes and over the counter sales methods.
Uses oversized printing equipment and press-style printing machines.

Minimum Qualifications
  Experience:
-Questioning customers to obtain detailed information in a business setting.
-Explaining policies, procedures, or rules.
-Independently handling complaints and upset individuals in a business setting.
-Answering a business telephone using knowledge of business telephone procedures and etiquette.
-Reviewing documents and records for accuracy and completeness.
-Accessing data using a computerized records system.
Specialty Requirements
Some positions at ISU may require the following:

-Experience performing several tasks simultaneously while having continual interruptions.
Supplemental Information
-This position may involve dealing with hostile or angry individuals.
-This position requires sufficient speech and hearing acuity to perform customer service work.

ISU minimum for this classification is $16.75/hour, commensurate with education and experience. To be considered for this opportunity, apply on or before May 7, 2026. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Posting Number: req2721
Type: Working 12 months per year
Position: Limited Service Classified Staff
Division: Student Services

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.

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