Customer Service and Marketing Specialist at Ace Handyman Services Capital District Saratoga Region | Colorado Springs, CO | $18/hr – $23/hr

Ace Handyman Services Capital District Saratoga Region

Customer Service and Marketing Specialist

Colorado Springs, CO (On-site)

$18/hr – $23/hrMid LevelFull time

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own a dual marketing and customer-facing role that drives inbound calls, schedules jobs, and nurtures customers to return, with a strong focus on multitasking across screens and channels.

Marketing & Sales Orchestration: drive calls and appointments while guiding customers through the scheduling path.
Customer Experience & Retention: ensure satisfaction after service and encourage repeat bookings.
Role Alignment: balance on-phone interaction with marketing activities to maximize conversions and loyalty.

Job Description

Own a dual marketing and customer interaction role focused on driving inbound calls, scheduling jobs, and nurturing customers to return, while juggling multiple screens and tasks.

Get people to call the office (Marketing).
Get them to schedule jobs (Sales).
Get many of them to schedule jobs (Sales).
Get those customers that scheduled jobs to be happy they scheduled jobs (Sales).
Get those customers to do it again (Marketing).
And again (Marketing).
Enjoy doing it all, and do it well.
This position is a DUAL ROLE. It requires the ability to market well and the ability to interact with customers effectively over the phone. Both aspects of that dual role require someone who can handle multiple screens, many open tabs on a browser, multiple open tasks.