Customer Service & Marketing Associate

Customer Service & Marketing Associate

Location: Seattle

Employment Type: Full-Time

Industry: Electronics Recycling / E-Scrap / ITAD

About Us

Ohata Shoji America Inc. is an electronics recycling and e-scrap company based in Seattle, Washington. Our parent company has nearly 30 years of industry experience in Japan. We also have a branch in Vancouver Canada. Our Seattle branch is focused on expanding our business throughout Unite States.

We are looking for a reliable, organized, and customer-focused Customer Service & Marketing Associate to support our daily customer service, office operations, receiving activities, and marketing efforts.

This is a hands-on position in a small and growing international team. The ideal candidate is comfortable communicating with customers, handling administrative tasks, maintaining accurate records, and supporting social media and marketing activities.

Key Responsibilities

Customer Service & Office Operations

• Answer incoming phone calls and respond to general customer inquiries in a professional and friendly manner.
• Monitor and respond to company emails and route inquiries to the appropriate team member when necessary.
• Greet customers, vendors, drivers, and visitors arriving at the facility.
• Assist customers and vendors with general questions regarding pickups, deliveries, materials, and company services.
• Maintain accurate customer, vendor, and transaction records.
• Perform data entry and maintain information in the company's inventory and business management systems.
• Prepare and organize basic office, receiving, shipping, and transaction documents.
• Coordinate with the warehouse and business development teams regarding incoming and outgoing materials.
• Assist management with scheduling, documentation, filing, and other general administrative tasks.
• Help maintain an organized and professional office environment.

Receiving & Inventory Support

• Receive incoming shipments and deliveries.
• Verify incoming materials against shipping documents, purchase information, or other records.
• Inspect incoming items for quantity, type, and general condition.
• Record received materials accurately in the inventory management system.
• Label, photograph, and document incoming equipment or materials when needed.
• Communicate discrepancies, damaged items, or other receiving issues to the appropriate team member.
• Assist with inventory counts and basic inventory reconciliation.
• Work closely with warehouse staff to ensure accurate receiving and inventory records.

Marketing & Social Media

• Create and publish content across company social media platforms, including LinkedIn, Instagram, Facebook, YouTube, and other relevant channels.
• Take photos and short videos of company activities, equipment, inventory, and warehouse operations for marketing purposes.
• Write and edit social media posts and basic marketing content.
• Maintain a regular social media posting schedule.
• Help promote the company's electronics recycling, e-scrap purchasing, and IT Asset Disposition (ITAD) services.
• Assist with website content updates and other basic digital marketing activities.
• Help increase company brand awareness and social media engagement.
• Support other marketing and promotional projects as needed.

Qualifications

• Strong customer service and communication skills.
• Comfortable communicating professionally by phone, email, and in person.
• Strong organizational skills and attention to detail.
• Basic computer skills, including Microsoft Office, email, and data entry.
• Ability to learn and use inventory management or business software.
• Ability to manage multiple responsibilities and prioritize daily tasks.
• Reliable, responsible, and able to work independently.
• Comfortable working in both an office and warehouse environment.
• Interest in social media, marketing, and content creation.
• Legally authorized to work in the United States.

Preferred Qualifications

• Previous experience in customer service, office administration, receiving, inventory management, logistics, or operations support.
• Previous experience with social media management, digital marketing, or content creation is a plus.
• Familiarity with Canva, Adobe tools, or basic photo/video editing software is a plus.
• Experience working in a multilingual or international business environment is a plus.
• Experience or interest in electronics recycling is a plus.

What We Offer

• Competitive compensation
• Full-time, stable employment
• Opportunity to grow with our expanding U.S. operation
• Hands-on experience across customer service, operations, and marketing
• International business exposure
• Small and collaborative team environment
• Long-term growth opportunities