Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Provide detailed information about products and services to customers.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Document customer interactions and transactions in the company database.

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in stressful situations.
• Proficiency with customer service software and Microsoft Office application

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients