Customer Service Agent for a Health & Wellness E-Commerce Company (Remote)
Brandon, FL (Remote)
Posted 7 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Is This YOU? Then We Want to Meet You!
Are you confident on the phone and skilled at turning complex customer issues into calm, clear resolutions, this role is for you. You’ll handle inbound US & UK calls, support subscription and billing concerns, and ensure every interaction is documented accurately across systems. If you’re empathetic, detail-driven, and thrive in voice-based customer support, we’d love to connect.
Requirements
- 2–3 years of voice-based Customer Service experience.
- Mandatory background in E-commerce or Subscription-based customer support environments.
- Strong verbal clarity and active listening skills tailored for UK and US demographics.
- High level of problem-solving independence—knowing when to resolve a call directly versus when to escalate.
- Own the inbound phone channel, providing empathetic and supportive interactions to resolve US and UK consumer inquiries.
- Manage multi-layered account actions including subscription modifications, failed payment reviews, and delivery escalations
- Cross-train on live chat workflows to seamlessly back up the non-voice team during lower phone traffic windows.
- Document phone interactions diligently using Gorgias tags and log statuses accurately into the BOSS ERP system.
- Previous experience managing high-tier or sensitive billing escalations over the phone.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget: Starting at $800 USD/month
Working Condition: Full time
Schedule: Monday-Friday 9am-5pm UK Time
LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner.In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7.We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business.But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
