Responsibilities - Own the CAB program end-to-end with charter, membership management, cadence, programming, and action-item follow-through. - Partner with the field to nominate and maintain CAB membership, keeping rosters current as accounts, sponsors, and priorities evolve. - Design CAB meeting agendas with Product Management and cross-functional teams to ensure strategic alignment and mutual value. - Serve as the primary contact for CAB members and executive assistants, managing invitations, logistics, prep materials, and between-meeting touchpoints. - Provide customer insights by synthesizing feedback, routing it to Product/ GTM owners, and tracking follow-ups to closure so input shapes Okta roadmap. - Coordinate with other customer programs to ensure engagements are intentional and respectful of members’ time. - Report CAB health and impact to Marketing and Sales leadership, tracking attendance, engagement, themes, and commitment status. - Act as the primary customer advocacy lead, building a streamlined process to identify top customer voices and champion success stories. - Connect with account teams to capture customer stories and build briefs for the global customer marketing repository. - Partner with product marketing/management on release marketing and cross-program engagement tracking. - Track cross-functional activation requests and report rigorous program metrics and KPIs. - Occasional travel to support Okta-owned events and programs. Requirements - 7+ years of experience in B2B tech marketing with dedicated customer marketing/advocacy and/or executive-level programs. - Flawless communication and interpersonal skills for direct interface with C-suite and internal leadership. - Exceptional project management with attention to detail, deadlines, and flawless execution in fast-growth settings. - Proven ability to build, cultivate, and protect critical customer relationships. - Strong analytical skills to track, synthesize, and report program KPIs to leadership. Benefits - Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending, and paid leave in accordance with policy.