Responsibilities

• Manage BeyondTrust’s Case Study Program, including recruitment, execution, and promotion of customer success stories that showcase the value of BeyondTrust solutions.
• Contribute creatively and tactically to the creation and promotion of written and video content that showcases customer wins, ensuring alignment with corporate and product messaging.
• Coordinate customer speakers for webinars, conferences, prospect calls, and events.
• Develop compelling customer presentations that translate challenges, outcomes, and real-world use cases to demonstrate BeyondTrust’s impact.
• Identify and execute new strategies for curating fresh customer wins, quotes, testimonials, and proofpoints.
• Collaborate with teams such as Customer Success, Technical Account Management, and Product Marketing to recruit and develop a structured pipeline of Customer Advocates ready to participate in reference calls, events, and content.
• Establish a presence in existing BeyondTrust communities, forums, and online platforms to facilitate engagement and support the growth of the Customer Advocacy Program.
• Organize & contribute to engaging virtual & in-person events, webinars, and training sessions that foster loyalty, drive advocacy, and fuel business growth.
• Develop and nurture personal relationships with Customer Advocates, providing bespoke, white-glove experiences at every engagement.
• Support the execution of the annual Go Beyond Customer & Partner Conference.