Customer Marketing Lead

San Jose, CA (On-site)

$140K/yr – $261K/yrSenior Level12+ years expFull time

Posted 1 month ago

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Job Summary

Own cross functional marketing programs by translating product integration into audience plans, coordinating with PMM and Product, and proving impact across acquisition, activation and retention.

  • Growth Infrastructure: Align product integration with audience strategy, channel mix, and lifecycle touchpoints.
  • Demand Generation: Translate objectives into coordinated marketing plans and programs across channels.
  • Lifecycle Strategy: Align messaging, briefs, and cross functional execution with senior partners and measurement.

Job Description

Responsibilities

  • Own and lead integration of Express product/offers into BP&C customer marketing audience strategy (e.g., a key product area, segment, lifecycle stage, or top initiative).
  • Translate business objectives and customer insights into actionable coordinated marketing plans and program delivery.
  • Develop coordinated briefs, strategic recommendations, and messaging frameworks for your priority area.
  • Partner with PMM, Product, Brand Studio, Media, Web, Analytics, and International teams to bring work to life.
  • Lead cross-functional execution across channels, creative development, and customer touchpoints.
  • Drive alignment and clarity on your priority with senior partners, advancing risks, trade-offs, and dependencies.
  • Measure performance, connect results to important metrics, and apply insights to future planning.
  • Mentor junior team members, helping develop strategic capability across the field.
  • Collaborate with the Director and Sr. Director on shared initiatives, contributing to strategic frameworks and long-range planning.

Requirements

  • 10–12+ years of experience in coordinated marketing, customer marketing, or lifecycle strategy.
  • Proven ability to lead complex programs independently and deliver measurable results.
  • Strong critical thinking, cross-functional influence, and executive-ready communication skills.
  • Ability to synthesize customer insights, business objectives, and creative strategy into cohesive plans.
  • Experience guiding creative and channel strategy across awareness, engagement, conversion, and retention.
  • Recognized as a strong collaborator and strategic partner across multiple teams.

Benefits

  • comprehensive benefits programs
  • the chance to work at a global leader in digital media and marketing solutions
  • Adobe life, values and culture focus on people, purpose and community
  • equal employment opportunity employer statement is provided for transparency (not a requirement of the role)
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Adobe

4.2 Glassdoor

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Founded in 1982
San Jose, CA, US
40K employees (5,864 in marketing)
81% recommend to a friend
88% CEO approval

Traffic Signals

Monthly Visitors
315.2M
Monthly Google Ads Budget
$7.2M
Traffic Source Mix
Search
33.8%
Direct
58.6%
Referral
6.1%
Social
0.4%
Paid
1%

Headcount Trend

Current headcount: ~41.4K

Marketing Team

Marketing Team Size
3,063 (7% of company)
Median Career Experience
18.5 years
Median Tenure
7.5 years
Marketing Roles Posted (Last 30 Days)
19

Funding

Total Funding
$2.5M
Last Raise
$2.5M
Series Unknown, 41 years ago

Funding History

  • Oct 1984
    Series Unknown • $2.5M

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