Customer Information Research Analyst
Lake Forest, IL (Hybrid)
$73K/yr – $122K/yrFull time
Posted 6 months ago
Job Description
pspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifstrong /strong/span/span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=color: indianredstrongWork Location Type: /strong/spanspan style=color: indianredstrongstrongstrongstrongHybrid/strong/strong/strong/strong/spanspan style=color: indianred /span/span/ppspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serifstrongReq Number/strong 328647/span/ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongAbout Grainger/strong/span/ppspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifW.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.
In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href=http://Zoro.com Zoro.com/a offers customers access to more than 14 million products, anda href=http://MonotaRO.com MonotaRO.com/a offers more than 24 million products. For more information, visita href=http://www.grainger.com www.grainger.com. /a/span/pp /ppspan style=color: #b22222;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredCompensation/span/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated base pay compensation range for this position is $73,400.00strong – /strong$122,300.00.
This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change./span/pp /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serifstrongRewards and Benefits/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifWith benefits starting on day one, our programs provide choice and flexibility to meet team members individual needs, including: /span/pul style=margin-top: 0.0in;margin-bottom: 0.0in type=discli style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents./span/li/ulp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifFor additional information and details regarding Grainger’s benefits, please click on the link below: /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifa style=color: #467886;text-decoration: underline href=https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hirehttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredGrainger Benefits/span/strong/span/pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law./span/pp /pp /pdivpspan style=color: #f52424spanPosition Details/span /spanbrspan /span/p/divdivpspanThe Customer Information Analyst supports the Customer Information Strategy & Enablement team by leveraging analytics, problem-solving, and cross-functional collaboration to improve Customer Information Management (CIM) data quality and adoption. This role analyzes data across multiple systems to identify trends, gaps, and opportunities to improve CIM Organization and Location data quality and support Customer Setup initiatives. Working cross-functionally with key business stakeholders, the analyst investigates data and process gaps that impact CIM adoption and recommends solutions to improve customer information quality and usability. The role also supports the development of scalable processes and reporting, automates routine tasks, and contributes to new processes and data solutions that strengthen how customer information is managed across the organization.
This position is hybrid, requiring three days per week in the office at either our Lake Forest HQ or Merchandise Mart location, and reports to the Supervisor, Customer Information Strategy & Enablement./spanspan /span/p/divdivp brspan style=color: #f52424spanYou Will/span /spanbrspan /span/p/divdivul style=list-style-type: disclipspanCurate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making./spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanTransform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions./spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanHelp operations leaders define software requirements for tools that will enable scaled research processes/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanAssist in developing solutions and processes with a focus on maximizing team output and efficiency/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanPerform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanCommunicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations/spanspan /span/p/li/ul/divdivp brspan style=color: #f52424spanYou Have/span /spanbrspan /span/p/divdivul style=list-style-type: disclipspanBachelors Degree in science, technology, engineering, mathematics or related field/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspan2+ years experience working with structured data/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience building relationships with cross functional partners/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience researching and gathering data using internal and external sources/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred/spanspan /span/p/li/ul/divdivpspan /spanspan /span/p/divp /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptemWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace./em/span/pp style=margin-bottom: 12.0px;margin-top: 12.0px /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptemWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance./em/span/pp /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptem#LI-SV1/em/span/p
In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href=http://Zoro.com Zoro.com/a offers customers access to more than 14 million products, anda href=http://MonotaRO.com MonotaRO.com/a offers more than 24 million products. For more information, visita href=http://www.grainger.com www.grainger.com. /a/span/pp /ppspan style=color: #b22222;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredCompensation/span/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated base pay compensation range for this position is $73,400.00strong – /strong$122,300.00.
This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change./span/pp /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serifstrongRewards and Benefits/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifWith benefits starting on day one, our programs provide choice and flexibility to meet team members individual needs, including: /span/pul style=margin-top: 0.0in;margin-bottom: 0.0in type=discli style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents./span/li/ulp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifFor additional information and details regarding Grainger’s benefits, please click on the link below: /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifa style=color: #467886;text-decoration: underline href=https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hirehttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredGrainger Benefits/span/strong/span/pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law./span/pp /pp /pdivpspan style=color: #f52424spanPosition Details/span /spanbrspan /span/p/divdivpspanThe Customer Information Analyst supports the Customer Information Strategy & Enablement team by leveraging analytics, problem-solving, and cross-functional collaboration to improve Customer Information Management (CIM) data quality and adoption. This role analyzes data across multiple systems to identify trends, gaps, and opportunities to improve CIM Organization and Location data quality and support Customer Setup initiatives. Working cross-functionally with key business stakeholders, the analyst investigates data and process gaps that impact CIM adoption and recommends solutions to improve customer information quality and usability. The role also supports the development of scalable processes and reporting, automates routine tasks, and contributes to new processes and data solutions that strengthen how customer information is managed across the organization.
This position is hybrid, requiring three days per week in the office at either our Lake Forest HQ or Merchandise Mart location, and reports to the Supervisor, Customer Information Strategy & Enablement./spanspan /span/p/divdivp brspan style=color: #f52424spanYou Will/span /spanbrspan /span/p/divdivul style=list-style-type: disclipspanCurate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making./spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanTransform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions./spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanHelp operations leaders define software requirements for tools that will enable scaled research processes/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanAssist in developing solutions and processes with a focus on maximizing team output and efficiency/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanPerform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanCommunicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations/spanspan /span/p/li/ul/divdivp brspan style=color: #f52424spanYou Have/span /spanbrspan /span/p/divdivul style=list-style-type: disclipspanBachelors Degree in science, technology, engineering, mathematics or related field/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspan2+ years experience working with structured data/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience building relationships with cross functional partners/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience researching and gathering data using internal and external sources/spanspan /span/p/li/ul/divdivul style=list-style-type: disclipspanExperience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred/spanspan /span/p/li/ul/divdivpspan /spanspan /span/p/divp /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptemWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace./em/span/pp style=margin-bottom: 12.0px;margin-top: 12.0px /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptemWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance./em/span/pp /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptem#LI-SV1/em/span/p
Grainger
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them. Count on us for supplies and solutions for every industry. Visit Grainger.com® to learn more.
Salaries
Posted range
$73K/yr – $122K/yr
Taken straight from the job posting.
Links
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