Customer Growth & Activation Specialist

Responsibilities

• Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences
• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up
• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders
• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using
• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule
• Educate customers on Nexpart's core features by phone, video and email
• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps
• Deliver against activity, activation and engagement targets
• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product
• Represent WHI at a handful of trade shows and industry events each year

Requirements

• 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role
• Comfort making a high volume of outbound calls and emails, and handling objections
• Strong ability to learn technical concepts and communicate them clearly to customers
• Organized and detail-oriented, with disciplined CRM habits; Salesforce experience preferred
• Experience with automotive parts, repair shops, dealerships, or B2B software preferred
• BS/BA degree or equivalent experience
• Comfort in handling uncertainty

Preferred

• Highly collaborative – be fun, and easy to work with!

Benefits

• Maternal & paternal leave
• Paid sabbatical
• Plans to help ensure your financial security today and in the years ahead
• Details of participation in benefit plans will be provided if an employee receives an offer of employment.