Responsibilities

• Define, lead, and evolve the customer community and engagement strategy, ensuring alignment with business goals.
• Drive customer retention and loyalty initiatives using data-driven insights and performance metrics.
• Leverage platforms such as Salesforce and Power BI to track engagement, measure impact, and identify opportunities for improvement.
• Translate analytics into clear, actionable recommendations that enhance the customer experience.
• Collaborate cross-functionally with sales, delivery, product, and leadership teams to align community initiatives with broader business priorities.
• Provide strong project management and communication, ensuring initiatives are delivered on time and at scale.
• Act as a strategic partner and trusted advisor to both internal stakeholders and customer-facing teams.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Executive-level experience in customer management, community management, or customer success roles.
• Strong background in:
• Customer retention and engagement strategies
• Data analytics, reporting, and insights
• CRM platforms (Salesforce preferred)
• Proven ability to set strategic direction and execute effectively at scale.
• Excellent communication, collaboration, and stakeholder management skills.