Customer Comms and Marketing Specialist

Middlesbrough, UK (Hybrid)

Salary Not AvailableMid Level

Posted 10 days ago

Job Summary

Own and drive customer communications programs that inform, engage and support clients while aligning with Thirteen’s strategy and brand; lead high-quality, multi-channel campaigns, tell customer stories, and strengthen relationships to build trust and raise the brand profile.

  • Lead multi-channel customer campaigns and campaigns that highlight customer stories
  • Strengthen relationships with customers and communities through inclusive, crisis-ready communications
  • Support crisis communications and media relations to protect and grow Thirteen's reputation

Job Description

Responsibilities

  • Help us deliver communications and marketing activity that informs, engages and supports our customers, whilst aligning messaging to Thirteen’s strategy, brand, and values.
  • Be a key player in supporting our business priorities by enhancing Thirteen’s image and reputation and telling our story through the delivery of high-quality communications that deliver our key messages.

Requirements

  • You’ll have a proven track record of delivering impactful communications that drive engagement and build trust, from developing customer campaigns and sharing compelling customer stories, to managing sponsorships, promoting inclusive communication, and strengthening relationships with customers and communities.
  • You’ll be comfortable working across a broad range of channels and audiences.
  • You’ll also have experience producing publications such as magazines and customer reports, alongside managing media relations and supporting crisis communications with confidence and professionalism.
  • You’ll have experience in raising the profile of a powerful brand through strategic and targeted communications of the highest quality.
  • You’ll have a full UK driving licence and the ability to travel across the region.

Benefits

  • Salary - £45,666 per annum
  • Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
  • Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
  • Simply Health save money on common health expenses and get access to health and wellbeing support services.
  • T’dar our discount and reward platform giving you huge savings on everyday brands.
  • Opportunities to buy and sell annual leave.
Thirteen logo

Thirteen

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)

Marketing Team

Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
713

Traffic Signals

Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%

Headcount Trend

Current headcount: ~31
Thirteen logo

Customer Comms and Marketing Specialist

Thirteen · Middlesbrough, UK · Hybrid