Customer Care Specialist at Harvest Advertising
The Opportunity
Harvest Advertising is expanding its team with a Customer Care Specialist focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting. The Customer Care Specialist will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates throughout the United States.
Location: United States — 100% Remote
Job Type: Full Time
Salary: $47,000 - $54,000 per year
What You'll Own

• Respond to customer or client questions related to digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting through approved phone, email, chat, or ticketing channels in the Customer Care Specialist role at Harvest Advertising.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Care Specialist role at Harvest Advertising.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across advertising and campaign delivery in this Customer Care Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Harvest Advertising team as part of Customer Care Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting advertising and campaign delivery in the Customer Care Specialist role at Harvest Advertising.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Care Specialist responsibilities at Harvest Advertising.
  

What Makes You a Fit

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Care Specialist opening at Harvest Advertising.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.
  

Job Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $47,000 - $54,000 per year
  

How To Apply
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.