Customer Care Representative

USA (Remote)

$40K/yr – $60K/yrIntern/New GradFull time

Posted 7 days ago

Job Summary

Own and coordinate the customer-focused service-representation workflow, driving issue resolution, documentation of commitments, and escalation with context across marketing, PR, campaigns, content, branding, and client service.

Issue resolution within approved guidance
Documentation of commitments and next actions
Escalation of complex cases with context for the next owner

Job Description

Responsibilities

Review customer-focused, care-focused, service-representation by helping the team resolve routine issues within approved guidance; this action must remain traceable within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This checkpoint is applied within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This action belongs to the customer-focused, care-focused, service-representation role profile.
Coordinate customer-focused, care-focused, service-representation by helping the team document commitments and next actions; this action must remain traceable within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This checkpoint is applied within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This action belongs to the customer-focused, care-focused, service-representation role profile.
Track customer-focused, care-focused, service-representation by helping the team escalate complex cases with enough context for the next owner; this action must remain traceable within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This checkpoint is applied within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This action belongs to the customer-focused, care-focused, service-representation role profile.
Document customer-focused, care-focused, service-representation by helping the team handle assigned customer or client requests; this action must remain traceable within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This checkpoint is applied within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This action belongs to the customer-focused, care-focused, service-representation role profile.
Maintain customer-focused, care-focused, service-representation by helping the team review available history before responding; this action must remain traceable within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This checkpoint is applied within marketing, public relations, campaigns, content, branding, creative delivery, client service, and performance reporting. This action belongs to the customer-focused, care-focused, service-representation role profile.

Requirements

Full-time. Entry level. 100% remote within the United States.

Sparkbit 360

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we’re dedicated to helping businesses like yours thrive in an ever-evolving world.Sparkbit 360 is more than just a name; it’s a promise. A promise to deliver innovative, comprehensive, and tailored solutions that illuminate your brand’s unique essence. Our team is composed of seasoned marketing strategists, creative thinkers, and PR experts who are passionate about turning ideas into impact.With years of experience across diverse industries, we’ve honed our craft to provide our clients with exceptional service, measurable results, and a genuine partnership that goes beyond the surface.

Founded in 2018

Charlotte, North Carolina, USA

sparkbit360.com