Smart IT Frame LLC logo
Smart IT Frame LLC

CRM Support Engineer

Los Angeles, CA (Remote)

Salary Not AvailableMid Level3+ years expContract

Posted 4 months ago

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Job Summary

Drive CRM coordination and in-app banner workflow execution with cross-functional vendor support, ensuring smooth operations and issue resolution.

  • Must-have: Strong organizational skills and ability to juggle multiple CRM tasks.
  • Standout: Experience coordinating with vendors and cross-functional partners on CRM initiatives.

Job Description

Responsibilities

  • Own end-to-end in-app banner workflow and reporting with vendor Redfast.
  • Log, track, and help resolve issues across CRM platforms (Salesforce, Braze, SDKs, Redfast, and related tools).
  • Organize and maintain team assets, including naming conventions, calendars, and shared folders.
  • Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
  • Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
  • Support day-to-day CRM coordination and operational tasks as needed.

Requirements

  • Strong organizational skills with attention to detail
  • Ability to manage multiple tasks and deadlines simultaneously
  • Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
  • Strong communication and collaboration skills
  • Comfort working with vendors and cross-functional partners

Preferred

  • 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
  • Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
  • Basic reporting or analytics experience
    Smart IT Frame LLC logo

    Smart IT Frame LLC

    4.3 Glassdoor

    Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors.Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT Innovation and solutions, Cloud-based solutions, robotics process automation (RPA), cybersecurity, Identity Access Management (IAM), and more, to ensure cutting-edge solutions for our clients.Since our establishment, we've dedicated ourselves to providing exceptional services globally. Our success stories span across various industries, including banking and finance, insurance, healthcare, retail, telecommunications, manufacturing, and more.Collaborating with Smart IT Frame ensures expert, top-notch services and dedicated support from a team committed to driving your success. We strive to exceed client expectations, fostering long-term relationships built on trust, reliability, and exceptional results.

    Founded in 2012
    Somerset, New Jersey, USA
    557 employees (93 in marketing)
    www.smartitframe.com
    81% recommend to a friend
    100% CEO approval

    Traffic Signals

    Monthly Visitors
    3.1K
    Traffic Source Mix
    Search
    28.8%
    Direct
    46.5%
    Referral
    5.8%
    Social
    17.4%
    Paid
    1.5%

    Headcount Trend

    Current headcount: ~557

    Marketing Team

    Marketing Team Size
    13 (2% of company)
    Marketing Roles Posted (Last 30 Days)
    1