About Sungrow

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Job Summary

We are seeking an Operations Coordinator to support the integration of our Service team and Supply Chain functions through a newly implemented CRM system. This role will act as a key link between Service and internal operational teams (Warehouse, SAP, and Operations), ensuring smooth execution and visibility of parts-related processes including inbound, outbound, transfer, and RMA returns.

The ideal candidate will develop a strong understanding of warehouse operations and SAP processes, while preparing to support and adapt to the transition into a CRM-driven workflow environment.

Key Responsibilities

CRM Process Coordination

• Support daily operations using the CRM platform as the primary interface between Service and Supply Chain teams
• Monitor and manage service-related requests initiated in CRM, ensuring timely follow-up and resolution
• Track and update request status, ensuring accurate data visibility across teams
• Assist in identifying process gaps and contribute to continuous improvement during CRM implementation

Supply Chain & Operations Support

• Coordinate parts-related processes including inbound, outbound shipments, inventory transfers, and RMA returns
• Work closely with Warehouse and SAP teams to ensure accurate execution of transactions and inventory movements
• Support reconciliation of parts movements and ensure alignment between physical inventory and system records

Warehouse & SAP Learning and Execution

• Gain hands-on understanding of warehouse operations, including receiving, picking, shipping, and inventory control
• Learn and support SAP-related processes tied to inventory and logistics transactions
• Assist in troubleshooting operational or system-related issues in coordination with internal teams

Cross-Functional Collaboration

• Act as a liaison between Service, Warehouse, SAP, and Operations teams
• Ensure clear communication and alignment on priorities, timelines, and issue resolution
• Support change management efforts related to CRM adoption
• Perform additional tasks and responsibilities as assigned to support operational needs.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience)
• 1–3 years of experience in operations, supply chain, or warehouse environment preferred
• Basic knowledge of ERP systems (SAP preferred) and willingness to learn CRM systems
• Strong organizational and multitasking skills
• Detail-oriented with a focus on accuracy and process compliance
• Effective communication and teamwork skills

Preferred Skills

• Experience working in a warehouse or logistics environment
• Familiarity with service operations or RMA processes
• Exposure to system implementation or process improvement initiatives
• Proficiency in Excel or data tracking tools

Key Success Factors

• Ability to quickly learn operational workflows and systems (SAP & CRM)
• Strong follow-through in managing service requests and operational tasks
• Adaptability during system and process transitions
• Collaborative mindset with cross-functional teams

Sungrow is an equal opportunity employer.  Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.  Thank you for your interest in Sungrow.

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