CRM Specialist

Plano, TX (Hybrid)

Salary Not AvailableEntry Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own and coordinate CRM/loyalty marketing initiatives across email, SMS, direct mail, app, and loyalty programs, turning strategy into on-time campaigns, vendor partnerships, and targeted promotions.

  • Campaign execution and cross-functional coordination across channels to ensure timely delivery.
  • Special projects ownership with strategic input and resource coordination across Finance, Merchandising, Stores, ECOM, and others.
  • Planning and governance, contributing to full channel CRM/marketing plans.

Job Description

Responsibilities

  • Supports the efforts of the CRM strategy and Loyalty Marketing teams in all targeted marketing (Email, Direct Mail, SMS, App and Loyalty) initiatives. This includes supporting with inputs on strategy, campaign design inputs, messaging focus, partnering with vendors (AI targeting, Email Service Provider, SMS messaging platform, Mobile App vendor, Loyalty vendor, etc.) as well as ensuring proper campaign execution (promotion setup, creative brief design, lead special projects from ideation to execution, submission to development, proofing, QA, campaign updates and reporting) and ensuring accurate deployment of targeted marketing.
  • Additionally, this position will drive strategy and execution on special projects given (i.e.: supporting targeted marketing for a key product category, special services, and partnership with cross functional teams such as Finance, Social, Merchandising, Stores, Education, ECOM, etc)
  • Drives campaign execution for targeted marketing content, promotions, co-ops and coupon requests, including coordinating cross functionality and with external vendors to ensure quality and on time execution. Ensures details of projects are recorded on internal schedules and all deadlines are met.
  • Special Projects (ad-hoc support on key business driving projects which include strategic input, ideation, and coordination of resources, partnering with cross functional teams and ensuring accurate execution)
  • Participate in planning sessions and help develop full channel CRM/marketing plans.
  • Other CRM support.

Requirements

  • College degree – Marketing, Business, other related fields.
  • Entry level – 2 years experience
  • Proficient in Microsoft Office products.
  • Team player.
  • Detail focused
  • Multi-task in a fast paced environment.
  • Strong analytical skills.
  • Strong decision making skills
  • Self motivated.

Benefits

  • We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

Headcount Trend

Current headcount: ~20

Marketing Team

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