Responsibilities

• Coordinate the design, localization, and testing phases of the global CRM rollout in partnership with cross-functional teams, including Commercial, Marketing, IT, Business Information, Contracting, and Operations.
• Manage project timelines and deliverables across multiple workstreams to keep CRM initiatives on track and aligned with business priorities.
• Assess current business processes, identify workflow inefficiencies, and recommend improvements within the CRM platform to enhance the customer journey.
• Develop user stories and training materials in coordination with education teams to support CRM adoption across global functions.
• Communicate project status, risks, and recommendations to stakeholders to keep initiatives moving forward and maintain platform usability.
• Create and maintain dashboards and reports that deliver actionable intelligence to business stakeholders, supporting strategic decisions across the organization.
• Support data governance efforts in partnership with the IT team, helping maintain data accuracy, consistency, and compliance with data privacy regulations, including GDPR.
• Present insights, workflow findings, and platform recommendations to relevant stakeholders in support of continuous improvement efforts.
• Supporting global adoption of CRM platforms by delivering clear training materials, timely communication, and consistent follow through with end users across functions.
• Managing project timelines and deliverables that keep CRM initiatives on schedule and aligned with business goals.

Requirements

• Two or more years of experience supporting CRM platforms, including project coordination, configuration, or end user support.
• Bachelor's degree in Marketing, Business, Information Technology, or a Science, Technology, Engineering, and Mathematics (STEM) related field.
• Experience working in a cross-functional or matrix environment with demonstrated ability to collaborate across teams and support shared objectives.
• Strong project management orientation with the ability to connect CRM data and user experience metrics to business outcomes.
• Clear communication skills, including the ability to present findings and recommendations to stakeholders with organized rationale and practical next steps.
• Familiarity with data governance practices and data privacy requirements, including GDPR.

Preferred

• Experience within the life sciences, medical device, or healthcare industry.
• Familiarity with common CRM platforms and associated reporting or automation tools.
• Experience developing CRM training materials or supporting technology adoption initiatives.
• Exposure to AI driven automation capabilities within CRM platforms.

Benefits

• Competitive compensation range: $75000 - $90000 / year (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.
• Our total reward package reflects our commitment to team member growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.