Marketing Operations & CRM Administrator
RevOps Report
San Diego, CA (On-site)
$70K/yr - $85K/yrIn-houseFull-timeMid level
3 weeks ago
CRM Administrator
Fort Lauderdale, FL (Remote)
Salary Not AvailableFull time
Posted 3 days ago
Job Description
The CRM Administrator supports the strategic management and daily operations of the CRM system under the guidance of the Director of CRM System. Ensure the CRM system's optimal performance, reliability, and security while providing technical support and training to users. Collaborate with cross-functional teams to enhance system functionality and user experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate with other teams to develop system enhancement and functionality requests to be brought up for evaluation and deployment decisions.
- Follow CRM team standard operating procedures to assist in the development of technical solutions, integration of supporting technologies, and management of the solution life cycle.
- Configure and maintain user security and privileges within the CRM system.
- Ensure accurate data maintenance by overseeing and monitoring data entry and updates, using system checks for duplicate records, and ensuring data accessibility for colleagues.
- Responsible for system maintenance, error troubleshooting, and user interface.
- Develop and provide training on core and advanced system functionality for end-users, maintaining and enhancing staff knowledge of the CRM system.
- Assist end users with the setup of campaigns and marketing collateral within the CRM system.
- Develop views and dashboards based on user's requirements.
- Work with various external vendors as needed to support the technical requirements perspective.
Requirements:
- Bachelor's degree in Computer or Information Science or related field; Master's Degree preferred
- 5+ years' work experience in a project management and business analysis capacity
- Experience with Contact Relationship Management (CRM) in a university environment
- Experience in producing analysis documents and testing and development of test plans
- Experience with University management solutions preferred
- Project management experience, must be able to execute the entire project lifecycle from concept to deployment
- This is a full-time remote opportunity
Keiser University
At Keiser University, we are here to help you succeed by providing the professional and academic foundation to meet your educational goals and objectives. Keiser University continues to be a valuable partner to employers and the community and, above all, a valued choice for students serious about their education and careers.Keiser University is a private, not-for-profit university, serving nearly 20,000 students and employing 3,800 faculty and staff members. Co-founded in 1977 by Chancellor Arthur Keiser, Ph.D., and Evelyn Keiser, the university offers over 100 degrees at 21 Florida campuses, online, and two international sites.Home to 25 National Association of Intercollegiate Athletics (NAIA) teams, the Keiser University Seahawks ranked 4th in the country in the 2018-2019 Learfield Director's Cup Rankings, had 74 All-Americans, 74 Academic All-Conference members, a student-athlete GPA above 3.0, 11 teams qualified for the NAIA National Tournament with 1 team crowned the 2018-2019 National Champion (men's swimming). Keiser University is accredited by the Southern Association of Colleges and Schools Commission on Colleges as a level VI institution to award certificates and degrees at the associate, baccalaureate, master's, specialist, and doctoral levels. For additional information regarding Keiser University, visit www.keiseruniversity.edu.
Founded in 1977
Fort Lauderdale, Florida, USA
4.1K employees (111 in marketing)
Links
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