Responsibilities

• Intake and brief quality
• - Run the intake queue day to day, triaging incoming requests and keeping the queue current and accurate.
• - Hold the bar on brief quality, pushing back on incomplete or unclear briefs before work is scheduled.
• - Work with requesters to sharpen scope, deliverables, and timing so projects start with a clear definition of done.
• Trafficking and resourcing
• - Traffic work to the right teams and assign resources against current capacity.
• - Track utilization and surface conflicts, bottlenecks, and over-allocation before they affect delivery.
• - Partner with producers and creative leads to rebalance assignments as priorities shift.
• Work management systems
• - Serve as administrator for the work management platform, owning templates, workflows, permissions, and reporting views.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years of marketing operations, program management, project management, or related experience OR equivalent experience.

Preferred

• 5+ years of experience in creative operations, studio operations, project management, or agency traffic management, or equivalent experience.
• Hands-on experience with a work management platform such as Workfront, Asana, Wrike, or Airtable.
• Experience in an in-house creative studio or a creative agency, supporting designers, writers, and producers.
• Administrator-level ownership of a work management platform, including building templates, workflows, and reports.
• Experience with resource and capacity planning across concurrent projects and competing priorities.
• Experience tracking project budgets and managing freelance rosters, rates, and onboarding.
• Familiarity with digital asset management, review and approval tooling, and creative production workflow.
• Experience applying AI or automation to reduce manual operational and reporting work.
• Excellent written and verbal communication, with the confidence to push back constructively on incomplete requests.