Department: Studio

Reports to: Senior Creative Director of Brand

About the Role

We’re looking for a Creative Director - Web & Digital to help define and elevate the future of digital experiences at Bald.

This is not a traditional UX/UI leadership role.

We’re looking for a digitally-native creative leader who understands web experiences as a creative medium - where storytelling, interaction, motion, systems thinking, and technology come together to create work people actually remember.

Someone who understands the difference between:

• functional and memorable
• polished and emotionally resonant
• clean and distinctive

This role sits at the intersection of:

• creative direction
• digital experience design
• interaction
• storytelling
• web systems
• and technical collaboration

You’ll help shape the quality, ambition, and direction of digital work across the agency while creating stronger cohesion between UX/UI and development.

This role will oversee and help shape both:

• UX/UI
• Web Development
• We’re looking for someone who can:
• elevate the quality of digital output significantly
• push teams toward more thoughtful and ambitious work
• bridge creativity and technology
• create standout web experiences
• and help define what “great digital work” looks like at Bald

This is a senior, hands-on role for someone who still loves the craft and wants meaningful influence over the work itself.

What We’re Looking For

We are less interested in traditional product or enterprise UX leadership backgrounds and more interested in candidates from strong digital studio, interactive, branding, or experience-design environments.

We’re looking for someone who:

• is deeply digitally-native
• has exceptional creative and digital taste
• understands contemporary web and interaction culture
• knows how to push work beyond “clean and functional”
• can confidently lead clients and presentations
• balances conceptual ambition with systems thinking
• understands how design and development should work together
• has experience creating high-end, experience-led digital work
• can mentor and elevate multidisciplinary teams
• brings strong opinions, low ego, and a high creative bar

What You’ll Do

You’ll lead digital creative direction across web and digital engagements, helping shape projects from early concepting and experience thinking through final execution.

You will:

• Lead and elevate digital craft standards across the agency
• Ensure we are delivering exceptional, experience-led web work
• Help define the future quality and direction of Bald’s digital offering
• Oversee and support both UX/UI and web development teams
• Improve collaboration between design and development disciplines
• Push teams toward more distinctive, immersive, and thoughtful digital experiences
• Partner closely with developers to explore technical possibilities and elevate execution
• Lead and shape digital presentations, workshops, and client conversations
• Mentor designers and developers toward stronger thinking and execution
• Help establish stronger standards around interaction, digital craft, usability, and experience quality

This role will be highly influential in shaping how Bald approaches web and digital experiences going forward.

Required Experience

You bring:

• 8–12 years of experience across digital design, interaction design, experience design, or digital creative direction
• Significant experience leading web and digital projects from concept through execution
• Strong experience collaborating closely with developers and technical teams
• Leadership experience within digital studio, agency, or experience-led environments
• Strong presentation and client leadership capabilities
• A deep understanding of contemporary web standards, interaction design, and digital craft

Required Portfolio

• your portfolio should clearly demonstrate:
• exceptional web and digital experience work
• strong conceptual thinking
• interaction and behavioral design
• high-end UI craft
• typography and visual systems
• responsive digital experiences
• experience-led thinking beyond static screens
• clear articulation of process and rationale
• We want to see work that feels:
• immersive
• intentional
• elevated
• memorable
• technically considered
• creatively ambitious

This should not feel like a purely product or SaaS portfolio.

Leadership & Communication

You are a confident, thoughtful presenter and creative leader.

You know how to:

• guide senior stakeholders through digital decisions
• articulate creative rationale clearly
• push work constructively
• mentor multidisciplinary teams
• balance high standards with strong collaboration
• you elevate both the work and the people around you.

Technical Expectations

You are highly proficient in Figma and comfortable collaborating directly with developers and technical teams.

You understand how digital decisions impact:

• usability
• scalability
• accessibility
• performance
• and overall experience quality
• you understand enough technical detail to push the quality of execution without losing sight of the creative ambition behind the work.

Who You Are

You are a digitally-native creative leader who understands web experiences as a creative medium.

You:

• lead by example
• care deeply about digital craft
• think systemically without losing emotional impact
• hold a high bar for interaction and experience quality
• understand how design and development should work together
• bring strong opinions, but low ego
• want to create work people genuinely remember
• you understand that great digital work is not just usable.
• it makes people feel something