Responsibilities

• Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.
• Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.
• Support implementation and maintain the processes and systems needed to manage complex client partnerships—coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.
• Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.
• Represent the client’s needs internally, ensuring deliverables (projects or talent) align with their goals and vision.
• Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client’s vision.
• Ensure campaigns and deliverables consistently meet or exceed client expectations.
• Foster a strong Rosie community across active engagements—creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.
• S erve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.
• Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client’s vision/objective/direction.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Minimum of 7-10 years of experience in account management within an agency or brand in-house agency.
• Proven track record of managing multiple client accounts and delivering results.
• Strong leadership skills with the ability to inspire and manage cross-functional teams.
• Excellent negotiation, presentation, and communication skills.
• Proficiency in project management tools and CRM software.
• A client-centric mindset with the ability to balance client needs and business objectives.
• Solution-oriented self-starter with a can-do attitude—quick to learn, willing to try new things, and able to adapt as needs evolve with autonomy.

Benefits

• A yearly stipend for professional and personal development; 25 PTO days + 4 Volunteer PTO days per year; medical, dental, and vision insurance; remote work stipend; matching 401K; and an opportunity to join a truly incredible team at a company that is building the future of work.