Corporate Vice President, Field Experience Value Stream Communications Business Partner

Responsibilities

• Lead and proactively shape communications strategies and plans for Field Experience Value Stream priorities and select Agency Zone initiatives.
• Translate business priorities, operational changes, and initiative objectives into field-ready communications that clearly define what agents and managers need to know, do, and change.
• Partner with Field Experience Value Stream leaders, team members, and related stakeholders to clarify communication needs, audiences, desired actions, timing, and measures of success.
• Coordinate messaging, supporting assets, FAQs, and rollout timing across teams to create a cohesive and usable field experience.
• Draft clear, compelling communications and coordinate delivery through the appropriate channels.
• Balance business urgency with field capacity and communications discipline, helping stakeholders prioritize, sequence, streamline, and consolidate messages when appropriate.
• Use field feedback, adoption signals, performance data, and other insights to assess communications effectiveness and improve future rollouts.
• Build strong cross-functional relationships and provide strategic communications counsel that supports successful launches and a positive field experience.

Requirements

• Bachelor’s in Business, Communications, Marketing or related field.
• 8-10 years of corporate or business communications experience, with at least 5 years of in-house experience at a Fortune 500 company required, preferably in the financial services industry.
• Excellent writing, listening, presentation and communications skills.
• Excellent organizational skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Ability to evaluate competing initiatives and prioritize communications based on business urgency, field capacity, and strategic priorities.
• Demonstrated ability to gather, synthesize, and analyze feedback and performance data to develop insights, inform strategic decision-making, and deliver actionable recommendations.
• Ability to navigate a complex organization and operate within ambiguity is a must.
• Comfort using AI tools to enhance productivity, generate insights, and support high-quality strategic work.
• Demonstrated track record of achievement and excellence in a world-class organization.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.