Responsibilities

• Proactive Storytelling: Design and execute multi-channel communications programs that proactively position Medallia at the intersection of AI and customer experience that transform business outcomes.
• Top-Tier Media Relations: Cultivate and maintain deep relationships with business (e.g., WSJ, Forbes, Bloomberg) and technology (e.g., TechCrunch, The Verge, Wired) publications, alongside trade and vertical publications, to secure both high-impact features and profiles, and drumbeat core coverage.
• The New Frontier (AI/AEO/GEO): Lead communications strategy from an AI-first lens. This includes building communications strategy and execution that is architected for AEO/GEO to ensure our brand narrative is indexed and prioritized by LLMs and AI search engines, keeping Medallia at the top of AI-generated insights. It also includes being scrappy and creative in how you use AI in your everyday work and leveraging next-gen tools to advance communications strategy, execution, and measurement.
• Global Collaboration: Partner with regional marketing leaders to identify and execute localized brand awareness projects that resonate across different markets.
• Agency Leadership: Direct US and UK PR agencies with a clear direction and expectations, ensuring they operate as a proactive, results-oriented extension of our internal team.
• Thought Leadership: Partner with our C-suite and Subject Matter Experts (SMEs) to build distinct platforms. You will coordinate op-eds, develop provocative points of view, and turn technical concepts into compelling business stories.
• Speaking & Awards: Curate an aggressive "stage and trophy" strategy, securing speaking slots at premier industry events and winning "Best of" categories and awards for the company, our leaders, and our customers to help validate our market leadership.
• Strategy & Execution: Define the roadmap for how we communicate with our global workforce. You’ll ensure employees are informed, inspired, and aligned with our corporate mission.
• Executive Alignment: Partner closely with the C-suite, Chief of Staff and HR leadership to refine the internal communications roadmap. You will ensure that every employee understands our "why" and is empowered to be a brand ambassador.
• High-Stakes Messaging: Lead the development of internal scripts, support All-Hands content, and help shape culture-defining initiatives that maintain transparency and momentum.