Bring your drive for excellence, team orientation, and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care.
The Corporate Communications Manager is a well-rounded, experienced communications professional who works strategically to position, protect, and promote the Independence brand to key external stakeholders. In this role, he/she will work with department leadership on all facets of communications, including media relations, content development, crisis communications, reputation management, thought leadership, and more – to advance the goals of the organization. This role is part of the External Communications team and reports to the Director of Corporate Communications. As this role will work closely with our Government Affairs team, the ideal candidate will have experience working in advocacy and/or public affairs communications at the state or federal level.
Key Responsibilities

• Serve as a trusted communications consultant and adviser to internal departments, including Government Affairs, Customer Service, Consumer Marketing, and Sales. Strategically plan and execute communications that positively promote and protect those areas with external audiences.
• Working with division leadership as well as key internal departments, help lead reputational management and crisis communications planning and execution for the organization.
• Manage proactive and reactive news media relations related to legislative and public policy issues, member concerns, and more.
• Develop communications plans, craft key messages, and disseminate information to key internal stakeholders in support of company initiatives and events.
• Work with web, social media, graphic design, and other professionals to produce content that effectively tells the organization’s story.
• Support department leadership on key company initiatives.
  

Qualifications

• Four-year degree in communications, public relations, journalism, or a related major. Advanced degree preferred.
• A minimum of eight to 10 years of progressive responsibility in communications, public relations, media relations, issues management, and digital communications. Experience working in advocacy and/or public affairs communications at the state or federal level preferred. Experience working in health insurance, health system, or other health care environment preferred.
• Excellent written and oral communication skills, proficiency in Microsoft PowerPoint and Excel.
• Strong media relations skills, including the ability to build relationships with news media representatives, proactively pitch stories, and work with internal contacts to effectively respond to media inquiries.
• Knowledge and familiarity with web and social media tools, as well as the ability to work with graphic designers, videographers, social media, and web professionals to produce content to tell the organization’s story.
• Ability to work effectively under pressure and in a fast-paced environment. Crisis communication experience is a plus.
• Ability to think strategically as well as tactically, juggle multiple priorities, manage time effectively, and meet deadlines.
• Outstanding judgment, integrity, and effective problem-solving and negotiation skills.
• Ability to work in groups and individually to complete assignments and achieve team and individual goals.
  

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app