Responsibilities

• Leads the strategy, creation, and optimization of UX copy across digital experiences on the client's website.
• Owns UX copy across page-level, component-level, and end-to-end journeys with medium-to-high complexity
• Defines content strategy and UX writing approach, including when to reduce, replace, or elevate copy with visuals or interaction design
• Accountable for clarity, brevity, tone/voice, and usability of all user-facing copy
• Establishes standards for microcopy and content patterns across experiences
• Write and refine UX copy including headlines, microcopy, instructional text, error states, and in-flow messaging
• Determine optimal balance of copy vs. visuals/UI patterns to improve comprehension and reduce friction
• Simplify complex or regulated topics into clear, concise, user-centered language
• Write and evolve long-form content, including page body copy, educational content, and end-to-end journey messaging
• Partner with UX and Product Design to shape information hierarchy, interaction flows, and content placement

Requirements

• 5+ years of experience in UX copy writing or related roles, preferably in financial services and/or regulated environments
• Strong expertise in UX principles and writing action-oriented marketing copy
• Proficiency with design and collaboration tools (e.g., Figma, Miro, Adobe Workfront, Microsoft Office Suite)
• Portfolio demonstrating proven UX copy writing examples
• Strong facilitation, communication, and storytelling skills to influence cross-functional alignment and decision-making
• Data-informed mindset with experience leveraging analytics and user research to define success and evaluate outcomes
• Ability to make informed trade-offs balancing user needs, business goals, and technical constraints
• Ability to manage multiple priorities and workstreams in a fast-paced environment

Preferred

• Experience partnering with product, marketing, personalization, and/or experimentation teams
• Experience with content management systems (e.g., Adobe Experience Manager)
• Personalization strategies and content targeting
• Voice of the Customer tools and tactics (e.g., Qualtrics, NPS, etc.)
• Experience leveraging AI to accelerate design workflows and insight generation

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)