Copy of Medical Office Assistant
New York, USA (On-site)
Posted 4 months ago
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Job Description
The Medical Office Assistant (MOA) provides direct clinical and administrative support under the supervision of licensed providers and site leadership. This role supports patient care delivery, maintains accurate health records, and ensures a respectful, safe, and efficient patient experience in compliance with DFCC’s policies and regulatory standards.
Essential Job Duties
Patient Care & Clinical Support
- Assist providers with patient visits, including preparing exam rooms and supporting patient flow
- Obtain and document vital signs and patient health information in the EHR
- Perform venipuncture and specimen collection in accordance with training and policy
- Process laboratory orders, track results, and report abnormalities to providers
- Conduct waived testing and quality control procedures per clinical protocols
- Provide patient education materials and administer screenings (e.g., depression, PreP- related, tobacco use)
- Follow infection control standards, OSHA guidelines, and universal precautions
- Deliver courteous, culturally respectful, and professional patient interactions
- Facilitate communication between patients, providers, and care teams
- Conduct appointment reminder calls and no-show outreach per policy
- Assist with referrals and coordination of specialty care when directed
- Accurately document patient encounters in the electronic health record
- Maintain confidentiality and comply with HIPAA and patient rights regulations
- Handle electronic protected health information (ePHI) securely
- Support accurate chart management, record retrieval, scanning, and filing
- Verify patient demographics, insurance, and PCP information each visit
- Support scheduling workflows and patient portal enrollment
- Maintain organized medical records and appointment systems
- Monitor exam room supplies and request replenishment as needed
- Report equipment concerns or malfunctions promptly
- Collaborate effectively with interdisciplinary care teams
- Follow organizational policies, professional conduct standards, and attendance requirements
- Assisting with community outreach or special clinic initiatives
- Supporting training activities, meetings, or in-service programs
- Additional administrative or clerical tasks as assigned
Qualifications & Skills
- High School Diploma or equivalent required
- Certificate from an accredited Medical Assistant or Medical Office Assistant program required
- Current BLS certification (American Heart Association) required
- Minimum 1 year of experience preferred; ambulatory care experience a plus
- Proficiency in EHR systems and data entry
- Strong organizational, communication, and customer service skills
- Ability to work independently and as part of a team
- Fluency in English required; Spanish bilingual preferred
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function
- Ability to stand, walk, and move throughout a clinical environment for extended periods
- Ability to lift up to 20 pounds and handle medical supplies or equipment
- Ability to perform fine motor tasks such as data entry and specimen handling
- Ability to communicate effectively in person, by phone, and electronically
Damian Family Care Centers, Inc.
Damian Family Care Centers, Inc. is a not-for-profit primary medical health center & dental care services provider, striving to improve the health status of every patient regardless of one’s ability to pay.Damian's MissionThe Mission of Damian Family Care Centers, Inc. is to improve the health status of our patients, provide staff who are culturally sensitive and appropriately credentialed to diagnose and treat our patients, provide care to the underserved populations, and provide safe quality primary and specialty care services regardless of language, culture barriers or the ability to pay. As a Federally Qualified Health Center (FQHC) Damian Family Care Centers, Inc. participates in the federal medical professional liability program known as the Federal Tort Claims Act (FTCA).Why Work at Damian?Are you looking to make a difference? If so, Damian Family Care Centers, Inc. offers opportunities for a meaningful and challenging career in the health services field. We are looking for proactive, team-oriented employees to join our organization. Come be part of our rapidly growing agency in one of several positions available throughout New York.We offer a comprehensive benefits package including: low cost medical, free dental and vision; 401k employer contribution; life insurance; tuition reimbursement; Flexible Spending Account (FSA); and generous time off.
