Responsibilities

• Organize and schedule content across LinkedIn, X, Facebook, and Instagram using Sprout Social.
• Write original LinkedIn copy that follows the established Talkdesk brand voice, then adapt it for other social channels.
• Ensure every post utilizes a social-specific URL generated via a UTM Builder.
• Execute posting schedules based on content type: major launches, minor updates, and a specific pre/during/post-event cadence.
• Conduct community management sweeps daily.
• Like and respond to all positive content, reshares, and comments from both partners and customers to maintain neutral, high-quality engagement.
• Monitor inbound DMs.
• Monitor Jira for new video clip notifications.
• Upload videos to YouTube and generate descriptions using the YouTube Description Creator.
• Monitor and organize requests coming from email, Jira, Slack, and Asana into the Master Content Calendar.

Requirements

• Expert-level use of Sprout Social for scheduling and advocacy.
• Experience with Jira, Slack, and Asana for task management and communication.
• Strong ability to mimic brand voice and adapt messaging for different platforms.
• Familiarity with UTM building and AI-assisted content generation.

Preferred

• Familiarity with UTM building and AI-assisted content generation.

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.