Contract Social Media Manager at Talkdesk | USA

Talkdesk

Contract Social Media Manager

USA (On-site)

Salary Not AvailableIntern/New GradContract

Posted 4 months ago

Job Summary

Lead social media coordination for Talkdesk, owning cross-platform content, scheduling, and community engagement.

Own daily social publishing, content calendar, and community management across LinkedIn, X, Facebook, Instagram.
Must-have: Expert Sprout Social usage with scheduling and advocacy experience.
Standout: Strong brand-voice adaptation across channels and cross-tool workflow (Jira/Asana).

Job Description

Responsibilities

Organize and schedule content across LinkedIn, X, Facebook, and Instagram using Sprout Social.
Write original LinkedIn copy that follows the established Talkdesk brand voice, then adapt it for other social channels.
Ensure every post utilizes a social-specific URL generated via a UTM Builder.
Execute posting schedules based on content type: major launches, minor updates, and a specific pre/during/post-event cadence.
Conduct community management sweeps daily.
Like and respond to all positive content, reshares, and comments from both partners and customers to maintain neutral, high-quality engagement.
Monitor inbound DMs.
Monitor Jira for new video clip notifications.
Upload videos to YouTube and generate descriptions using the YouTube Description Creator.
Monitor and organize requests coming from email, Jira, Slack, and Asana into the Master Content Calendar.
Label and color-coordinate new content and use "evergreen" posts to fill scheduling gaps.
Participate in weekly 1:1s and syncs.

Requirements

Expert-level use of Sprout Social for scheduling and advocacy.
Experience with Jira, Slack, and Asana for task management and communication.
Strong ability to mimic brand voice and adapt messaging for different platforms.
Familiarity with UTM building and AI-assisted content generation.

Benefits

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Talkdesk

3.3 Glassdoor

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.

Founded in 2011

San Francisco, California, USA

1.3K employees (81 in marketing)

www.talkdesk.com

49% recommend to a friend

43% CEO approval