About The Company
PointClickCare is a leading health technology company dedicated to transforming healthcare delivery through innovative solutions. As a privately held, founder-led organization, we focus on empowering healthcare providers to deliver exceptional, human-first care. Our extensive platform leverages the largest long-term and post-acute care dataset, supporting over 30,000 provider organizations across the globe. With a robust Marketplace of over 400 integrated partners, we enable seamless data sharing and collaboration within the healthcare ecosystem. Our commitment to continuous research and development allows us to reinvest a significant portion of our revenue into advancing healthcare technology, fostering innovation, and improving patient outcomes. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, PointClickCare offers a dynamic work environment that emphasizes growth, flexibility, and meaningful contributions. Our mission is to help providers deliver better care by harnessing the power of AI, data, and human ingenuity, creating a smarter, more compassionate healthcare future.
About The Role
The Content Writer, Contractor role at PointClickCare is a vital position focused on delivering consistent, relevant, and valuable content to our users. This six-month contract position is remote, with occasional travel to our Mississauga or Salt Lake City offices for onboarding, team events, and key meetings. The primary responsibility is to support the ongoing maintenance and enhancement of our product content, ensuring that all communications accurately reflect feature updates, regulatory changes, and product sunsetting activities. The Content Writer will collaborate closely with Product Leaders, Engineers, and other stakeholders to craft clear, user-centric UI microcopy, dialog boxes, labels, and button texts that enhance user experience. Additionally, this role involves managing content release schedules, developing technical help documentation, and overseeing the Help Center and Resource Hub content. Utilizing AI tools to streamline drafting, editing, and brainstorming processes, the Content Writer will ensure high-quality, brand-consistent content that aligns with conversational design principles. This role offers an opportunity to contribute to a mission-driven organization that is shaping the future of healthcare through innovative technology and strategic content management.
Qualifications

• Bachelor's degree or equivalent education/training in English, UX writing, technical communications, or journalism
• Strong experience with XML and HTML for creating and formatting UI content
• Proficiency in content writing within product-focused or technical environments
• Experience structuring language for XML and JSON formats
• Familiarity with Content Management Systems (CCMS) and agile development workflows
• Proficiency with AI tools for content drafting, editing, and brainstorming
• Experience in writing instructional, technical, and UX content tailored to diverse audiences
• Background working with cross-functional teams including Product Management and Engineering
• Knowledge of healthcare software or EHR systems is a plus
• Self-motivated with the ability to work independently and collaboratively
• Excellent communication and presentation skills
• Experience with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is advantageous
• Portfolio showcasing instructional content and UI microcopy samples
  

Responsibilities

• Create user-centered content that simplifies complex language and processes, ensuring consistency with established style and standards
• Develop and maintain assessments within the Content Platform, ensuring clarity and accuracy aligned with user needs
• Maintain and update content for existing products, including in-app assistance, help files, and Resource Hub updates to reflect feature enhancements
• Apply content architecture principles to structure content for reuse and multi-platform publishing, targeting various personas and markets
• Work effectively within agile teams, understanding and advising on agile practices to ensure smooth workflows
• Manage relationships within project teams, communicating clearly to clarify needs and priorities
• Utilize data analysis to inform content decisions and share insights with stakeholders
• Research, interpret, and develop ideas using AI tools, embracing iterative processes to improve content quality
• Write conversational microcopy and dialogue following established voice and pattern guidelines to enhance user engagement
• Oversee content release schedules, QA, deployment, and build processes for help documentation and resource hubs
  

Benefits

• Competitive hourly pay rate ranging from $43.10 to $47.86 USD
• Remote work flexibility with occasional travel for in-office events and meetings
• Opportunity to contribute to innovative healthcare solutions and make a meaningful impact
• Collaborative and inclusive work environment fostering professional growth
• Access to cutting-edge AI tools and technologies to support your work
• Participation in a mission-driven organization recognized for its corporate culture and technological excellence
• Potential for extension or future opportunities based on performance and organizational needs
  

Equal Opportunity
PointClickCare is committed to creating a diverse and inclusive work environment. We provide equal employment opportunities to all applicants and employees without regard to race, religion, national origin, age, gender, sexual orientation, gender identity or expression, marital status, disability, veteran status, genetic information, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to providing accommodations for candidates with disabilities throughout the hiring process. We believe that diversity fosters innovation and excellence and look forward to welcoming candidates who share our commitment to equity and inclusion.