Responsibilities

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Work in Web browsers, Xcode, and Android Studio to test messages on various channels
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

Requirements

• 3+ years of digital messaging experience
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met
• A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful – able to find an answer when one isn’t readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Benefits

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.