About Ancestry
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.
As a Content Production Associate, you will play a key role in delivering accurate, high-quality content that supports exceptional customer experiences. You will uphold these standards by conducting rigorous quality assurance checks, managing your schedule to meet daily production goals, and collaborating cross-functionally to ensure timely delivery. This role is ideal for someone who thrives in a structured environment, values precision, and takes pride in executing detailed tasks with consistency and technical proficiency.
What You’ll Do....

• Conduct Quality Assurance: Perform QA audits on vendor-submitted units to ensure strict compliance with Ancestry’s accuracy and content standards.
• Maintain Metadata Integrity: Assign standardized titles from the Library of Congress (LOC) database to newspaper projects to ensure consistency across the platform.
• Drive Production Excellence: Consistently meet or exceed Image Per Hour (IPH) and daily targets while maintaining high levels of attention to detail.
• Support Reporting & Forecasting: Submit detailed weekly hour allocations and provide projected hours to assist the Team Lead in resource planning.
• Analyze Quality Trends: Identify and document issues in work units, providing clear examples to leadership to support continuous quality improvements.
• Collaborate Cross-Functionally: Contribute to team alignment through active participation in weekly stand-ups and quarterly engagement activities.
• Foster Process Improvement: Share new ideas and best practices to improve team efficiency and participate in learning projects to develop new technical skills.
• Support Operational Goals: Engage in cross-departmental initiatives to identify workflow improvements and support overall operational excellence.
  

Who You Are....

• Experienced: 1+ years of experience in content production or operational support roles (High School Diploma or GED required).
• Detail-Oriented: Highly organized and focused on accuracy, especially when managing multiple priorities.
• Resilient: Comfortable performing repetitive tasks while maintaining high levels of consistency and engagement.
• Technically Proficient: Able to quickly learn new proprietary tools and systems; proficient in Microsoft Office and general computer applications.
• Strong Communicator: Possess solid verbal and written communication skills with the ability to discuss technical findings clearly.
• Problem Solver: Demonstrate sound judgment in identifying and escalating issues to ensure workflow efficiency.
• Team Player: Able to work effectively both independently and collaboratively in a fast-paced, high-volume environment.
  

Preferred Skills & Experience

• Experience with digitization or historical archival work.
• Familiarity with digital content management or metadata standards.
• Prior experience in a production-oriented environment.
• A passion for family history, archives, or library sciences.
  

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers
As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base hourly range for this position: $13.41- $16.75 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

• Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)
  

Additional Information
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.