Responsibilities

• Develop and implement product branding, messaging, and communications strategies aligned with organizational objectives.
• Create, edit, and manage content for publications, communications materials, presentations, and other customer-facing products.
• Lead publication modernization efforts to improve content quality, accessibility, consistency, and overall customer experience.
• Partner with internal and external stakeholders to gather requirements, align messaging, and ensure communications meet audience needs.
• Translate complex information into clear, engaging, and customer-focused communications.

Requirements

• BS/BA degree and 10 years of relevant experience, or an equivalent combination of education and experience.
• Experience developing product branding, messaging strategies, and strategic communications.
• Experience with customer experience (CX) principles and applying them to communications, content, and products.
• Strong stakeholder engagement and relationship-building skills across diverse audiences.
• Excellent written and verbal communication skills, with the ability to develop clear and compelling content.
• Experience modernizing publications, communications materials, or content delivery approaches.

Preferred

• Experience supporting communications or branding initiatives within government, defense, technology, or other complex organizations.
• Experience with content strategy, digital communications, or publication design and modernization.
• Familiarity with customer experience research, journey mapping, or audience analysis.
• Experience managing multiple communications initiatives and priorities in a fast-paced environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development