The content designer contractor will collaborate with cross-functional partners across business, research, design, technology, marketing, legal, and compliance to deliver the right information, effectively and at the right times, to consumers, members, providers, employers, and agents.

Define, create, and manage content, including navigation, prompts, and error messages, ensuring clarity, accessibility, and alignment with user needs and business goals.

Develop content strategies and contribute to information architecture, content types, and voice and tone to align with audience and business objectives, research insights, brand standards, legal/compliance requirements, accessibility best practices, and digital standards.

Partner with UX experts on content organization, navigation, site maps, and information architecture.

Strive for simplicity by distilling complex concepts into clear, concise, and contextual content and taxonomies.

Regularly audit and inventory content to identify gaps in quality, compliance, standards, and branding.

Continuously refine content based on user feedback, analytics, and testing, while adhering to accessibility, compliance, and brand standards.

Maintain Humana's digital content guidelines, standards, tools, and processes.

Required qualifications:

Bachelor’s degree in design, Communications, English, Journalism, or a similar field.

Minimum of 5 years of experience in content design, content strategy, and UX writing.

Comfortable with sharing work and gathering and implementing constructive feedback.

Proven ability to design accessible, scalable, and user-centered content that ensures clarity, engagement, and seamless interaction.

Meticulous attention to detail, capable of managing multiple projects simultaneously.

Good verbal, written, and presentation communication skills.

Experience working with diverse stakeholder teams, including subject matter experts, content reviewers, editors, and legal/compliance professionals.

A portfolio showcasing relevant work is required with your application and resume.

Preferred qualifications:

Experience working within a regulatory environment with legal and compliance oversight.

Familiarity with collaboration and agile technologies, such as Jira.