Responsibilities - Multi-Channel communication with current or potential Customers by phone (inbound/outbound), email, in assisting customers with inquiries related to Automotive Client products and/or services - Explain services and special promotions to customers, including support locating vehicles while adhering to all guidelines and regulations - Document every customer interaction, including follow-up requirements and resolutions or outcomes - Required to meet specified targets related to program metrics, as set by Operations Management - Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors - Assist customers experiencing technical issues related to Battery Electric Vehicles (BEV), support which may require use of escalation resources/processes in order to resolve issues and concerns relating to charging, navigation, and subscription matters - Provide feedback/recommendations to management concerning possible problems or areas of improvement - Strive to achieve ‘world-class’ customer service with each consumer (World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase) - Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries - Knowledge, understanding, and compliance with Percepta policies and procedures