Consumer Insights Research Manager at First Horizon Bank | Nashville, TN

First Horizon Bank

Consumer Insights Research Manager

Nashville, TN (On-site)

Salary Not AvailableMid Level3+ years exp

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive consumer insights work as an early-stage professional, owning end-to-end research and turning findings into decision-ready narratives to inform business priorities.

Own end-to-end execution of consumer research initiatives with guidance from senior team members
Must-have: 3–5 years in marketing/consumer insights and strong Excel, PowerPoint, or Tableau skills
Standout: initiative-driven mindset with ability to translate insights into actionable recommendations

Job Description

Responsibilities

Partner with stakeholders to identify and shape key business questions
Own end-to-end execution of consumer research initiatives (with guidance from senior team members)
Contribute to integration of Enterprise NPS and Brand Health Tracking into business insights
Synthesize data across sources to uncover insights and develop a point of view
Translate insights into clear, decision-ready narratives
Take initiative to identify client experience opportunities and emerging issues
Support test-and-learn initiatives and experimentation efforts
Ensure research rigor, data integrity, and alignment to business priorities
Demonstrate ownership by proactively advancing work and pushing insights forward

Requirements

Early-career professional with strong curiosity, ownership mindset, and desire to grow into a strategic insights leader
3–5 years of experience in marketing research, consumer insights, customer experience, or related fields
Demonstrated ability to take initiative and operate with limited direction
Experience with tools such as Excel, PowerPoint, Tableau or similar
High learning agility and openness to new tools, including AI-assisted methods

Preferred

Familiarity with enterprise NPS and Brand Health Tracking
Experience translating insights into actionable business recommendations

Benefits

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match

First Horizon Bank

5.0 Glassdoor

When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 161 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.Big bank muscle with small bank hustle. That's First Horizon.

Founded in 1900

Memphis, Tennessee, USA

7.6K employees (107 in marketing)

www.firsthorizon.com

100% recommend to a friend