*Duties* _Constituent Service_ Support constituents in addressing a variety of neighborhood-focused concerns, including nuisances, trash pickup, stray animals, broken pipes, and permit concerns. This involves: * Liaising with district council offices and city departments, using critical thinking and guidance from office leadership skills to identify the correct decision-making parties. * Superb organizational skills to track actions and follow-up. * A combination of tenacity and courteousness, with a strong underpinning of empathy and patience. Emotional spaciousness to listen with compassion to residents who may be experiencing intense emotions like anger and frustration. Additionally, represent the Office at a few weekly community meetings on weeknights and weekends. This requires notetaking, earnest listening, and brief public speaking. _Operations Support_ * Scheduling - Adding event and invitation information to Office calendars, following up with staff and organizations to confirm details and attendance * Technical support for Council committee meetings, such as running powerpoint * Managing event logistics such as ordering and picking up refreshments, handling check-in for attendees at events, arranging table assignments, printing and setting out nametags or meeting documents, reserving venues and meeting rooms * Document production, formatting, and sharing such as for committee agendas, certificates of appreciation, letters of support for community grants * Supporting the team in data entry and tracking such as for constituent services provided * Answering phones in the Office and reviewing email correspondence, to direct both to appropriate staff member Possibility for policy work if interest and capacity is there. *Characteristics critical for success include* * Teamwork – We support the Office and each other in words and actions * Flexibility – Priorities change, crises arise, and we need an openness and willingness to adjust what we’re working on and how we’re working on it * Hard work – There’s a lot that needs to be improved in the city, and a lot of people to serve; this requires energy, gumption, and persistence * Humility – We value the desire to learn and grow * Purpose – Your purpose must be to serve first. It can also be to learn, or to be challenged, or to explore, or to build networks. But at heart you must have a passion to make peoples’ lives better. *Benefits*: See https://www.houstontx.gov/hr/benefits.html. *TO APPLY:* We do not monitor the Indeed online submissions. _Instead_, please email to atlarge1@houstontx.gov: 1. Cover letter no more than one page explaining why you're interested in this role and why you think you'd be a good fit. 2. Resume 3. Contact information for at least 2 professional references; if you are new to the workforce and only have limited paid work experience, you can provide contact information for professors or youth group/volunteer adult advisors who know you well, for example. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Retirement plan Work Location: In person