Responsibilities

• Monitor and facilitate daily activity across comments, discussions, and groups
• Engage directly with members by welcoming participation, answering questions, and encouraging thoughtful conversation
• Execute community programming by posting prompts, discussions, and AMA questions
• Support live Q&As, AMAs, watch events, and breaking-news discussions
• Review flagged content and apply community guidelines consistently, escalating issues as needed
• Moderate conversations in real time during high-traffic or sensitive moments
• Use vendor tools to manage moderation queues and identify patterns or repeat issues
• Identify superusers and emerging community leaders
• Surface early sentiment trends, recurring questions, and engagement insights
• Support reporting by pulling metrics and sharing summaries with the Community Lead

Requirements

• 2+ years of experience in community engagement, moderation, audience development, or related roles
• Comfort engaging directly with users in public-facing environments
• Strong written communication skills and a thoughtful, measured tone
• Ability to apply judgment in sensitive or ambiguous situations
• Organized, reliable, and comfortable working across shifting priorities
• Must be willing to work in New York, NY.
• Must have unrestricted work authorization to work in the United States.

Preferred

• Experience with community or moderation platforms preferred
• Interest in news, media, and civic engagement a plus

Benefits

• This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.