Responsibilities

• The Community Relations Lead performs advanced professional work in community relations, outreach, and engagement; investigates discrimination complaints; and carries out program administration to support community initiatives, resident services, public engagement, and partnership activities.
• Leads complex community relations programs, serves as a subject matter resource on community issues and engagement strategies, facilitates resolution of sensitive concerns, and collaborates with internal and external stakeholders to improve community outcomes and service delivery.
• Administer the local Fair Housing Ordinances and Nondiscrimination Ordinance (NDO).
• Under the direction of the Fair Housing manager, serve as the supervisor of the NDO team.
• Serve as the primary quality-control reviewer for NDO investigations before Fair Housing Manager review, ensuring each case is complete, accurate, grammatically and structurally sound, properly documented, jurisdictionally eligible, and supported by sufficient investigation and evidence; identify and resolve deficiencies, inconsistencies, or missing information before advancing the case for management review.
• Responsible for NDO team management to include establishing performance metrics, providing performance feedback, monitoring caseload and completing annual evaluations.
• Receive, investigate, and seek resolution to complaints of discrimination, or unfair treatment in housing, employment and public accommodations.
• Administer fair housing and NDO training programs, fair housing real estate testing programs, and serve as subject matter expert and resource for subcommittees, task forces, and community coalitions.
• Prepare and present reports, presentations, correspondence, recommendations, and program documentation for leadership, stakeholders, community groups, and governing bodies.
• Build and maintain collaborative relationships with residents, community organizations, advocacy groups, educational institutions, governmental agencies, businesses, and partner organizations.

Requirements

• Bachelor’s Degree in Public Administration, Human Services, Sociology, Social Work, Community Relations, Communications, Business Administration, or a related field and five (5) years of experience in community relations, community engagement, mediation, human services, public outreach, program administration, social services, public administration, or a related field; OR an equivalent combination of education, training, and experience as determined by Human Resources.

Preferred

• Experience working with legal, regulatory, or compliance matters, including interpreting policies, agreements, regulations, and requirements and coordinating with internal or external stakeholders to ensure compliance.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• The City of Charlotte is a drug and alcohol-free workplace.