Responsibilities

• Lead Reston Association's outreach, education, and support efforts for cluster and condominium associations while serving as the primary relationship manager between RA and community association leadership.
• Foster strong partnerships with cluster and condominium boards by providing guidance, resources, and support related to governance, common area maintenance, design review processes, community standards, and other association matters.
• Attend board meetings, site visits, community walkthroughs, educational workshops, and outreach events as a working manager with significant direct engagement with the community.
• Oversee the Community Outreach Program, develop and execute engagement initiatives, manage multiple projects and programs simultaneously, supervise assigned staff, and collaborate closely with internal departments to ensure a consistent and exceptional member experience.
• Support strategic planning efforts by identifying emerging community needs and developing programs and resources that strengthen relationships between Reston Association and community associations.

Requirements

• Associate's or Bachelor's degree in a related field, or an equivalent combination of education and relevant experience.
• Four to six years of experience in community association management, architectural/design review, covenant administration, planning, covenant/code compliance, or a related field.
• Demonstrated experience supervising diverse, large teams, leading initiatives, and developing educational programs, training, or outreach efforts.
• Strong knowledge of customer service excellence, member engagement, and service delivery principles.
• Exceptional written, verbal, and presentation skills with the ability to communicate effectively with diverse audiences.
• Strong organizational and time-management skills, including the ability to prioritize competing responsibilities, manage multiple assignments, meet deadlines, and ensure timely follow-through.
• Ability to build productive relationships, collaborate effectively, and navigate challenging or sensitive situations with professionalism, tact, and sound judgment.
• Ability to interpret and consistently apply policies, procedures, governing documents, and established standards.
• Ability to think strategically, develop innovative solutions, and take initiative to achieve results.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and Zoom.

Preferred

• Master's degree in Public Administration, Business Administration, Organizational Leadership, Communications, Community/Urban Planning, Architecture, or a related field (preferred).
• Experience working with a homeowner association, condominium association, common interest community, or municipal government (preferred).
• Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), or other related designation (preferred).
• Experience planning and leading workshops, outreach initiatives, educational programming, or community engagement activities for volunteer leaders and residents (preferred).

Benefits

• Medical, dental, and vision insurance
• Medical and Dependent Care FSA
• Employer paid life insurance
• Employer paid short-term and long-term disability coverage
• A 401(k)-retirement plan with company match
• Generous paid time off and federal holidays
• Employe Assistance Program (EAP)
• Optional Legal Resources, Critical Illness, and Accident insurance
• Free recreation passes for seasonal employees and their dependents
• Discounts in the RA Tennis and Pickleball Pro Shop