Community Marketing Sr. Agent

New Orleans, LA (On-site)

Salary Not AvailableSenior Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own onsite tour operations and team effectiveness, balancing guest satisfaction with budgeted flow, while coaching CMP staff and supporting reporting, recruitment, and cross-team liaison.

  • Operations ownership: drive personal production and help the team hit tour flow and APG targets.
  • Team enablement: motivate, train, and develop CMP staff, including new hires and ongoing coaching.
  • Guest experience and cross-functional support: resolve issues, liaise with sales/marketing, and assist with site updates and talent recruitment.

Job Description

Responsibilities

  • Responsible for personal production and helping team to meet and exceed budgeted tour flow and APG
  • Motivate and assist with training the CMP team
  • Help resolve guest issues, complaints
  • Assist Supervisor and Manager with reports and site updates
  • Resort tour reception and sales/marketing liaison
  • Assist with recruiting future CMA talent
  • Assist Supervisor and Manager with training - new hire and on-going.
  • Comply with Human Resource and company policies.
  • Other duties as assigned.

Requirements

  • Wyndham CMP Timeshare experience required
  • Excellent communication skills, previous supervisory experience.
  • History of reliability, dependability and effective follow through.
  • Must be able to lift 25 lbs.
  • Use of personal vehicle, valid driver's license and insurance required.
  • Must be able to work flexible schedule.
  • Must be proficient at Excel, Word and Outlook (Microsoft Office)
  • College degree required
  • High School/GED required

Preferred

  • 2+ years CMP lead experience preferred
  • College degree preferred

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year. The company’s extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners. Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI. With hospitality and responsible tourism at its heart, the company’s 19,000+ dedicated associates around the globe help the company achieve its mission to put the world on vacation.

Founded in 2006
Orlando, Florida, USA
14K employees (1,797 in marketing)

Traffic Signals

Monthly Visitors
68.7K
Traffic Source Mix
Search
29.5%
Direct
43.8%
Referral
18.1%
Social
8.1%
Paid
0.3%

Headcount Trend

Current headcount: ~14.5K

Marketing Team

Marketing Team Size
1,717 (12% of company)
Median Career Experience
15 years
Median Tenure
2.7 years
Marketing Roles Posted (Last 30 Days)
25

Funding

Total Funding
$2.2B
Last Raise
Post IPO Debt, 4 months ago